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Quick Answers for Filipino Players

Piso Game FAQ — Your Questions, Answered Straight

Everything you need to know about your Piso Game account — registration, GCash deposits, withdrawals, bonuses, PBA betting, live casino, responsible gaming, and more. No runaround, no fine print. Tara, let's get your question sorted.

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Account & Registration — 8 questions

Go to the Register page and fill in your full name, email address, Philippine mobile number, date of birth, and a password. The whole process takes under 3 minutes on a mobile phone. After submitting, verify your email or mobile via the OTP or link we send you — then you're in. Make sure the name you enter matches your valid Philippine ID, as this is checked during KYC before your first withdrawal.

No — Piso Game allows only one account per person, strictly enforced. Our systems cross-reference registration details, device fingerprints, and payment methods. If duplicate accounts are detected, all associated accounts are closed and any balances may be voided. If you've had a previous account or aren't sure whether one exists for your details, contact support before registering again.

You must be at least 18 years old to create a Piso Game account. This is a Philippine law requirement under PAGCOR regulations. Age is collected at registration and verified again via government-issued Philippine ID (SSS card, PhilHealth, driver's license, passport, or UMID) before your first withdrawal is processed. Accounts belonging to minors are closed immediately upon discovery.

KYC (Know Your Customer) verification is done through the "Account Verification" section of your Piso Game dashboard after login. Upload a clear photo of your valid Philippine government ID and a selfie holding the same ID. Processing usually takes 1–3 business days. We recommend completing KYC as early as possible — not just before your first withdrawal — so there's no delay when you need to cash out. Accepted IDs: SSS, GSIS, PhilHealth, UMID, Passport, Driver's License, PRC ID, Voter's ID.

Email and mobile number changes require identity verification to prevent unauthorized account takeovers. Log in, go to Account Settings, and submit a change request. You'll need to verify your current registered contact method first, then confirm the new one via OTP. For security reasons, if your old contact number or email is no longer accessible, contact support at support@pisogame.click with your account details and a copy of your government ID to initiate a manual verification process.

Yes. If you want to permanently close your account, you can use the Self-Exclusion feature in your Responsible Gaming settings — which closes the account and prevents re-registration for a chosen period (6 months up to permanent). Alternatively, contact support@pisogame.click to request manual account closure. Any remaining real-money balance will be refunded to your registered payment method. See the Responsible Gaming page for full details.

On the Login page, click "Forgot password?" and enter your registered email address or mobile number. We'll send a reset link (email) or OTP (SMS) — follow the instructions to set a new password. Check your spam/junk folder if the email doesn't arrive within a few minutes. If you no longer have access to the registered email or mobile, contact support@pisogame.click with your ID for manual verification.

Account suspensions on Piso Game occur for: pending KYC verification, a self-requested cooling-off or self-exclusion period, suspected unauthorized access or fraudulent activity, or a terms and conditions breach. You should receive an email at registration explaining the reason. If you haven't, email support@pisogame.click with your registered details and we'll explain the situation and the path to restoration where applicable. Do not attempt to register a new account while a suspension is active.

Deposits — 7 questions

Piso Game accepts: GCash, Maya (formerly PayMaya), GrabPay, Coins.ph, InstaPay, PESONet bank transfers, and direct bank transfers via BDO, BPI, and UnionBank online banking. Visa and Mastercard debit/credit cards are also accepted. All deposits are in Philippine Peso (₱). Visit the Deposit and Withdrawal page for the full guide.

The minimum deposit on Piso Game is ₱50 via GCash and Maya. Minimum amounts may vary slightly by payment method — InstaPay and bank transfers may have higher minimums depending on your bank's own settings. There is no maximum single deposit limit on the platform itself, though your GCash or Maya wallet limits may apply.

GCash deposits on Piso Game reflect in under 1 minute in the vast majority of cases. The same applies to Maya. If a deposit hasn't appeared after 5 minutes, check that the transaction shows as completed (not pending) in your GCash app. If it shows completed there but hasn't credited to Piso Game, contact support with the GCash reference number and transaction timestamp so our team can trace and credit it manually.

Piso Game does not charge deposit fees. However, your GCash, Maya, or bank account may apply their own transaction fees on their end — for example, some bank transfers via InstaPay charge a small fee (typically ₱15–₱25 depending on your bank). Those fees are from your bank or e-wallet, not from Piso Game. GCash-to-GCash transfers currently have no fee for personal wallets.

First, wait 10 minutes and check again — occasionally there's a brief delay during high-traffic periods. If it still hasn't credited, take a screenshot of the completed GCash transaction (showing the reference number, amount, date, and time). Contact Piso Game support via live chat (log in to your account) or email support@pisogame.click with the screenshot attached. Our team will locate the transaction and credit your account manually, typically within a few hours. Please do not make a second deposit attempt until the first is resolved.

Yes. Piso Game lets you set daily, weekly, or monthly deposit limits from the Responsible Gaming section of your account settings. Once set, the platform will not accept deposits beyond your chosen limit for the period. Reducing a limit takes effect immediately. Increasing one requires a 7-day cooling-off period for your protection. We recommend every new player set a weekly deposit limit during their first login session. Learn more on the Responsible Gaming page.

Piso Game does not allow third-party deposits. All deposits must originate from a payment method registered in your own name. This is an AMLA (Anti-Money Laundering Act) compliance requirement. Deposits from accounts belonging to other people — even family members — may be flagged and reversed, and repeated violations can result in account suspension.

Withdrawals — 6 questions

Log in to your Piso Game account, go to the Withdrawal section, enter the amount you want to withdraw, and select your preferred payout method (GCash, Maya, or bank transfer). Make sure your KYC verification is complete before submitting — unverified accounts cannot process withdrawals. Once submitted, most GCash and Maya withdrawals for verified accounts are processed within 1 hour during business hours (9am–10pm PHT). Visit the Deposit and Withdrawal page for the full step-by-step guide.

The minimum withdrawal on Piso Game is ₱100 for GCash and Maya withdrawals. Bank transfer minimums may be higher depending on the bank. There is no maximum single withdrawal amount, though very large withdrawals may be subject to additional verification steps under AMLA regulations, which is standard practice for all licensed Philippine gaming operators.

For fully verified accounts: GCash and Maya withdrawals are typically processed within 1 hour during operational hours (9am–10pm PHT Monday to Sunday). Bank transfers via InstaPay are usually processed within 2–4 hours; PESONet transfers may take up to 1 business day. Withdrawals submitted outside operational hours are queued for the next processing window. If a withdrawal hasn't arrived after 24 hours, contact support with your withdrawal reference number.

Common reasons for withdrawal delays: KYC not yet completed (most common — verify your ID in Account Settings), active bonus wagering requirements not yet met, withdrawal submitted outside processing hours, or a security review triggered by unusual withdrawal patterns. Check your account notifications — Piso Game will send a message if additional information is needed. If your KYC is complete and the withdrawal has been pending for more than 24 hours, contact support with your withdrawal reference number.

Piso Game applies a "same-source" withdrawal policy — your withdrawal must go back to the same payment method and account name used for deposits. This is an AMLA compliance measure. If you've changed your GCash number or the original payment account is no longer active, contact support@pisogame.click with supporting documentation to initiate a verified account update process before submitting a withdrawal.

Piso Game does not charge withdrawal fees for standard GCash and Maya withdrawals. Bank transfer withdrawals via InstaPay may incur fees from the receiving bank's end (typically ₱15–₱25), which are outside Piso Game's control. The amount you request to withdraw is the amount sent by Piso Game — any deductions after that are from your bank or e-wallet.

Bonuses & Promotions — 5 questions

New Piso Game players receive a welcome bonus credited automatically after their first qualifying deposit. The specific bonus amount and minimum deposit threshold are displayed on the Register page and in your account dashboard after sign-up. Welcome bonuses come with wagering requirements — you'll need to wager the bonus amount a certain number of times before it converts to withdrawable cash. Full terms are visible in the promotions section after login.

A wagering requirement (also called a "rollover") means you must bet the bonus amount a specified number of times before you can withdraw it as real cash. For example, a ₱1,000 bonus with a 10x wagering requirement means you must place a total of ₱10,000 in bets using the bonus before it becomes withdrawable. The progress toward completing your wagering requirement is tracked in your bonuses section inside your Piso Game account after login.

Yes — there's a promo code field on the Piso Game registration form. If a friend referred you and gave you their referral code, enter it there. Both of you benefit through the Refer a Friend program once your account is created and you make your first qualifying deposit. Promo codes are optional — if you don't have one, leave the field blank and you'll still receive the standard welcome bonus.

First, check that your deposit met the minimum qualifying amount for the bonus — this is displayed in the promotion's terms. Also verify that you didn't opt out of promotions during registration. Bonuses typically appear in your account within a few minutes of a qualifying deposit. If 30 minutes have passed and the bonus still hasn't appeared, contact support via live chat or email support@pisogame.click with your deposit reference number and our team will investigate and credit it manually where applicable.

After logging in, go to the Refer a Friend section to get your unique referral link or code. Share it with friends — when they register using your link and make their first qualifying deposit on Piso Game, you receive a referral bonus credited to your account. The more kabayan you invite, the more bonus credits you earn. There's no cap on how many friends you can refer. Full program details and bonus amounts are on the Refer a Friend page.

Games & Live Casino — 5 questions

Piso Game offers: Live Casino (baccarat, blackjack, roulette, Sic Bo, and more with real dealers via live video — see the Live Casino page), Poker (Texas Hold'em and Omaha ring games and tournaments — see the Poker page), Sports Betting (PBA, Volleyball, and other events), and Virtual Sports (football, basketball, horse racing rounds every few minutes — see Virtual Sports). New games and categories are added regularly.

No — Piso Game is entirely browser-based. No app download is required for any game category, including Live Casino with video streaming. Open your mobile browser (Chrome, Safari, Firefox), go to pisogame.click, log in, and you're playing. The platform is optimized for mobile screens on both Android and iOS devices. A stable mobile data or Wi-Fi connection is recommended for live casino streams.

Yes. Piso Game operates under a PAGCOR license, which requires the platform to use certified fair gaming systems. Live casino games use real physical equipment (decks, roulette wheels) dealt by real dealers on live video — there's no software RNG involved in live table outcomes. Virtual and RNG-based games use certified random number generators audited by independent testing labs. PAGCOR oversight provides an additional layer of compliance monitoring.

Live casino streams require a stable internet connection — ideally 5Mbps or faster for smooth video. Try these steps: switch from mobile data to Wi-Fi (or vice versa), close other browser tabs and background apps consuming bandwidth, clear your browser cache, or try a different browser. If the issue persists across different networks, it may be a temporary server issue on our end — check our support chat for any ongoing maintenance notices. You can also try lowering the stream quality in the video settings if that option is available on the table you're playing.

Virtual Sports on Piso Game are computer-simulated sporting events — football matches, basketball games, horse races, and more — with outcomes generated by a certified RNG. Rounds run every 3 to 5 minutes, 24 hours a day, so there's always something to bet on regardless of the real-world sports calendar. You can bet on pre-match and in-event outcomes just like real sports betting. Virtual sports are ideal for filling the gap when live PBA or volleyball games aren't scheduled.

Sports Betting — 5 questions

Yes — the PBA Betting section on Piso Game covers all PBA Philippine Cup, Commissioner's Cup, and Governor's Cup games. You can bet on match winners, handicap lines, over/under totals, and quarter betting. Live in-play betting is available during games — odds update in real time as the game progresses. Check the PBA Betting page for the full schedule, current odds, and betting guide.

The Volleyball Betting section on Piso Game covers Philippine domestic volleyball competitions including the PVL (Premier Volleyball League) and UAAP Women's Volleyball, as well as selected international events. Bet types include match winner, set handicap, total sets, and individual set betting. The full list of available competitions and current odds is on the Volleyball Betting page.

If a PBA, volleyball, or any other sports event on Piso Game is cancelled, postponed, or abandoned before the minimum required play time is reached, your bet stake is refunded to your Piso Game account balance. For live bets placed after the game started, the refund policy depends on how much of the game was completed — full details are in the Terms and Conditions. Refunds are usually processed within 24 hours of the official cancellation confirmation.

The minimum sports bet on Piso Game is ₱10 for most markets. Maximum bet limits vary by event type, market, and current odds — high-profile PBA finals games may have higher maximums than regular season games. Maximum limits per market are displayed in the bet slip when you select your bet. For questions about specific limits on a particular event, contact support via live chat.

Winning sports bets are settled and credited to your Piso Game account balance automatically as soon as the official result is confirmed — typically within minutes of the final whistle for most events. For live bets, settlement happens immediately after the specific market closes (e.g., after the first quarter for a quarter-betting market). You can see your settled bets in your bet history section after login. Winnings are available for withdrawal immediately after settlement.

Security & Login — 5 questions

Yes. Piso Game uses SSL 256-bit encryption on all transactions and login requests — the same standard used by Philippine banks. Your GCash credentials are never entered on the Piso Game site itself; deposits go through GCash's own secure payment gateway. Piso Game operates under a PAGCOR license, which requires compliance with Philippine data privacy laws. Your financial data and account information are protected under the Data Privacy Act of 2012. For full details, see our Privacy Policy.

Log in to your Piso Game account, go to Account Settings, and find the Security section. Enable 2FA (two-factor authentication) and choose SMS as your verification method. You'll receive an OTP to your registered mobile number each time you log in. With 2FA active, even if someone has your password, they can't access your account without also having your phone. We strongly recommend enabling this especially if you have a significant balance in your account.

Piso Game will never ask for your password, OTP, or full payment details via SMS, email, or social media message. Official Piso Game communications come from @pisogame.click email addresses only. If you receive a message asking for your login credentials, GCash PIN, or other sensitive details — regardless of how official it looks — do not respond and do not click any links in it. Report it to support@pisogame.click so we can investigate and warn other players.

Act immediately: change your Piso Game password right away via Account Settings, then contact support via live chat or email support@pisogame.click to report the incident. Our security team can freeze the account while we investigate, review the login history, and reverse any unauthorized transactions where possible. Also change the password of the email address linked to your Piso Game account if it may have been compromised, and enable 2FA if you haven't already.

Piso Game stores only the information necessary to process your deposits and withdrawals — such as your registered GCash mobile number or bank account name and number for withdrawal routing. We do not store full card numbers, CVVs, GCash PINs, or banking passwords. All payment data is handled through certified payment gateways. For full details on what data we collect and how we protect it, see our Privacy Policy.

Responsible Gaming — 5 questions

Piso Game provides six responsible gaming tools, all free and accessible from your account settings: Deposit Limits (daily/weekly/monthly), Loss Limits (daily/weekly/monthly), Session Time Limits, Activity History & Reality Checks, Cooling-Off Periods (1–30 days), and Self-Exclusion (6 months to permanent). All tools take effect immediately when set, except limit increases which require a 7-day cooling period. See the full guide on the Responsible Gaming page.

Self-exclusion permanently closes your Piso Game account for a period you choose — from 6 months up to a permanent lifetime ban. It takes effect immediately, 24/7, and cannot be reversed within the chosen period. To activate it, go to Responsible Gaming in your account settings and select Self-Exclusion. Any remaining balance at the time of exclusion is refunded to your registered payment method. Attempting to open a new account while self-excluded is a terms breach and will result in the new account being closed immediately.

A cooling-off period is a temporary suspension of 1 to 30 days — your account is inaccessible during this time, but it reopens automatically when the period ends. Your balance is preserved. It's designed for players who need a short break. Self-exclusion is more permanent — it closes the account for at least 6 months and cannot be reversed within the chosen period. Both tools take effect immediately and cannot be cancelled mid-period. If you're unsure which is right for you, contact support for guidance.

You can email support@pisogame.click with your concerns — while Piso Game cannot take action on another person's account based purely on a third-party report without consent (due to data privacy laws), our support team can flag the account for proactive outreach and provide you with guidance on how to approach the conversation. The most effective first step is an honest, non-judgmental conversation directly with the person. The Responsible Gaming page has a full self-check section and resources that may help.

Yes. Piso Game operates under a valid license issued by PAGCOR (Philippine Amusement and Gaming Corporation), the government body that regulates all legal gambling in the Philippines. This means Piso Game is a legitimate, regulated platform — not an offshore unlicensed site. Playing on PAGCOR-licensed platforms like Piso Game is legal for Filipino adults aged 18 and above. Unlicensed offshore gambling sites are not regulated and offer players no consumer protection under Philippine law.
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Why We Built This Piso Game FAQ — and How to Get Faster Help

Most of the questions Filipino players ask about Piso Game fall into a handful of categories — and they're usually the same questions that come up when something in the flow feels unfamiliar. GCash deposits that haven't credited, KYC requirements before a withdrawal, how the welcome bonus actually works, what happens to a sports bet if the PBA game gets cancelled. These are normal, practical questions and this FAQ exists to answer them clearly, without making you wade through pages of fine print.

That said, there are situations this FAQ can't fully resolve — like a specific transaction that needs to be traced, an account that's locked for a reason that isn't covered in the standard answers, or a bonus dispute that requires looking at your individual account history. For those situations, the fastest path to a resolution is Piso Game's live chat support, available 24/7 directly from your account dashboard after you log in. Real support agents — not chatbots — handle these conversations, and most account issues are sorted within the same session.

If you're reaching out by email at support@pisogame.click, include your registered email address or mobile number, a description of the issue, and any screenshots or reference numbers you have. This speeds up the investigation significantly — especially for deposit or withdrawal queries where a transaction reference number lets our team locate the specific record in minutes rather than having to search more broadly.

A few things worth knowing that answer questions before they become questions: complete your KYC verification on your first login, not when you have a withdrawal waiting. Set your responsible gaming limits on day one while you're in a clear headspace about your budget. Use the same payment method for deposits and withdrawals — a different e-wallet number causes delays. And always log out of Piso Game when using a shared or public device.

More detailed guides for specific topics — deposits, withdrawals, responsible gaming, sports betting — are available on the dedicated pages linked throughout this FAQ. The Responsible Gaming page, Deposit and Withdrawal page, and About Us page are the most referenced by players with deeper questions.

Still Have Questions? Here's Where to Go

If the FAQ above didn't have your answer, these pages and support channels will.

Deposit & Withdrawal Guide

The full step-by-step guide for every Piso Game payment method — GCash, Maya, InstaPay, bank transfer, and more. Includes processing times and troubleshooting tips.
Responsible Gaming Page

Full details on all six responsible gaming tools — deposit limits, self-exclusion, cooling-off periods, session timers, and more. Includes a self-check section for players unsure about their habits.
Terms and Conditions

The full legal terms governing your Piso Game account — bonus wagering requirements, withdrawal rules, account closure policies, and everything in the fine print explained.
Live Chat Support (24/7)

The fastest way to resolve account-specific issues. Access live chat from your Piso Game dashboard after logging in. Real agents available around the clock — average response time under 3 minutes.

Email Support

For non-urgent inquiries, document submissions, and formal complaints — email support@pisogame.click. Include your registered email and a clear description. Responses within 24 hours on business days.

About Piso Game

Learn about Piso Game's PAGCOR licensing, platform background, commitment to Filipino players, and how we operate as a responsible gaming platform.
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Get Support on Piso Game

Three ways to reach the Piso Game support team — pick whatever works for you.

Live Chat

24/7 inside your Piso Game account dashboard. Log in and click the chat icon. Fastest resolution for account, deposit, and withdrawal issues.

Log In to Chat
Email Support

Send detailed queries, KYC documents, and formal issues to support@pisogame.click. Response within 24 hours on business days, Monday to Sunday.

support@pisogame.click

New Player? Register First

Don't have a Piso Game account yet? Create a free one in under 3 minutes — then you'll have full access to live chat support and the complete FAQ inside your dashboard.

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